Post by shiyabul on Aug 19, 2024 1:32:36 GMT -6
In the end, I believe that employee preferences will win out (whatever they are), but we will have to let the dust settle to determine that. Q. Past disasters that sent employees to WFH, such as the // terror attacks and the SARS outbreak, had them eventually back in the offices. Is what happened with the COVID- pandemic different WFH-wise and if so, how and why? A: Those emergencies were brief compared to what we just went through, for starters.
Second, technology that is used in contact https://lastdatabase.com/ centers is so mature now (versus then), as evidenced by the success of WFH during the pandemic. These are big distinctions. I don’t know anybody who thinks full-time RTO is going to happen, do you? And contact centers (due to the nature of the work and pay levels) have even higher pickup with WFH than enterprise workers.
Q. Let’s dive deeper into RTO. Are there sound reasons for it for companies in general and/or for contact centers: even though WFH appears to have worked and employees by and large prefer it? Or is this a case of employers making that move for no other reason than control? Given WFH’s popularity are there any consequences like higher turnover, inability to find adequate staff? A: What the pandemic proved to us in the contact center environment was that WFH works, and it works well.
Second, technology that is used in contact https://lastdatabase.com/ centers is so mature now (versus then), as evidenced by the success of WFH during the pandemic. These are big distinctions. I don’t know anybody who thinks full-time RTO is going to happen, do you? And contact centers (due to the nature of the work and pay levels) have even higher pickup with WFH than enterprise workers.
Q. Let’s dive deeper into RTO. Are there sound reasons for it for companies in general and/or for contact centers: even though WFH appears to have worked and employees by and large prefer it? Or is this a case of employers making that move for no other reason than control? Given WFH’s popularity are there any consequences like higher turnover, inability to find adequate staff? A: What the pandemic proved to us in the contact center environment was that WFH works, and it works well.